Refund Policy

Refund Policy

By using Next Level Store and completing payments, you agree to our refund policy regarding eligible payment and order reversals.

Completion of Payment

A payment transaction is considered completed and final once it has been confirmed through the approved electronic payment system.

Cases Eligible for Refund

A refund request may be considered only in the following cases:

• An incorrect or excess charge caused by the company resulting in an incorrect amount being collected
• Failure to provide the service or product due to an error by the company

Cases Not Eligible for Refund

The customer is not entitled to claim a refund in the following cases:

• If the service has been performed or the product has been delivered correctly
• If the customer selected the wrong service or product
• If the customer changes their mind after completing payment
• If incorrect payment information was entered by the customer

Refund Request Procedure

A refund request must be submitted within no more than 48 hours from the payment date, together with proof of the transaction.

Refund Decision

The final decision to accept or reject a refund request rests with the company management after reviewing the transaction details.

Refund Processing Time

If the refund is approved, the amount will be returned through the same payment method used within a period that may take up to 7 business days.